Terms and conditions

Prices 

All prices shown on our web shop include VAT.
You can choose to view and pay the prices in the following currencies:
  • Swedish krona (SEK) 
  • Euro (EUR) 
NOTE: For orders from outside European Union, applicable customs duty and VAT might be required to be paid by the recipient/buyer according to country's regulation.

Payments 

As payment methods we accept:
  • Credit cards: VISA, Mastercard, Maestro and American Express
  • Klarna Pay Later (invoice), Pay Now and Slice it
  • Shop Pay
  • Google Pay
  • Apple Pay
  • Bancontact
  • iDeal

For orders outside European Union

Applicable customs duty and VAT might be required to be paid by the recipient/buyer according to country's regulation.

Order and confirmation

When approving Skincare Crafters Terms & Conditions and placing your order, you enter a binding agreement with Skincare Crafters. When an order is accepted and upon full payment, an order confirmation is automatically sent by e-mail to your stated e-mail adress. Skincare Crafters reserves the right, in its sole discretion, of refusing or not being able to deliver an order (fully or partially) due to the following causes, but not limited to:

  • The product ordered is discontinued or no longer available;
  • We did not receive a payment confirmation for the order;
  • The stock balance has been incorrect at the time of your order.

Deliveries

Delivery countries

Countries within EU (European Union):
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Non-EU countries:
Iceland, Norway, Switzerland

Oceania and North America:
Australia, New Zealand, Canada, Mexico, United States 

Delivery rates  

For orders in Sweden the delivery rate is SEK 49 kr - Delivered by Postnord.
For international orders (outside Sweden) the delivery rate is SEK 129 kr (approximately EUR 12,00 € to EUR 14,00 € depending on the exchange rate) - Delivered by Postnord. 

Free-delivery 

We offer free-delivery for orders that are:
- equal or above SEK 500 kr (for orders within Sweden only). 
- equal or above SEK 1000 kr (approximately EUR 100 € depending on the exchange rate) (for international orders, outside Sweden).

Delivery time 

The delivery time will vary from country to country. Within Sweden, it takes usually 1 to 3 working days for a package to be delivered. 

Packages that are not picked up 

It is important that you pick up your package within the allowed time by the courier. If you fail to pick up your package on time resulting that it is sent back to us, we reserve the right to charge you the cost of return shipping and additional handling fees. Handling fee is currently 200 SEK for Sweden and 400 SEK for international countries.

    Returns and Refund

    Refund policy 

    If for some reason you change your mind and would like to return a purchased item,  you can do so within 14 days of receiving it. Please follow the instructions below. 
    Conditions for return:  

    • You are required to keep the product in as good condition as when you received it. You may not use the product. Note that we are not able to refund or exchange anything that is not in perfect condition and ready to be resold.  

    • You should inform us about the return within 14 days from the day you received it. 

    Original and return postage costs are non-refundable. 

    Return instructions

    1. First, send an email to contact@skincarecrafters.com and inform: 
      • what product(s) you would like to return 
      • the order number 
      • the reason why you would like to return
    2. Pack carefully the product(s) to be returned so that they will reach us in good conditions. Place the delivery note that was sent by us together with the order. On the delivery note write what the case is about and the product(s) that is/are being returned.
    3. Send the package to Skincare Crafters Sweden AB, Östra Allén 9, 18165 – Lidingö, Sweden. The delivery cost should be paid by you. We do not accept packages sent as Cash on Delivery (C.O.D.). 
    4. As soon as we have received your package we will process the return and if it meets the conditions for return described above, we will refund you as soon as possible and within 30 days from the day we received your shipment.

    Refund policy (faulty or wrongly packaged items) 

    We check all items prior to dispatch and make sure they are properly packaged but should a product arrive faulty or damaged, please inform us as soon as possible (within 24 hours of receipt) by emailing to contact@skincarecrafters.com. We will then contact you and agree on a solution. 
    If the package was damaged during shipping, you must notify it immediately at the delivery point.

    Contact information

    Skincare Crafters Sweden AB
    Address: Östra Allén 9, 18165 – Lidingö, Sweden
    E-mail: contact@skincarecrafters.com
    Org. number: 559103763401